OneCoast was recently recognized by Gifts & Decorative Accesories about our “culture”! Want to see what John Keiser, OneCoast CEO and Majda Rensberger, Executive Vice President, Marketing & Showrooms had to say?
Original article written by Diane Falvey, Gifts & Decorative Accessories, on 2/15/16
“Culture trumps strategy. If you don’t have the culture to execute a good strategy, it won’t get executed well.” So says John Keiser, CEO of OneCoast, a national sales and marketing organization for a number of companies, including gift industry anchors Mud Pie, C.R. Gibson, Studio M and Demdaco, as well as League and Legacy in its Collegiate business.
When Keiser, who started with OneCoast 14 years ago, became CEO in 2010, he wanted to make OneCoast more than a place to just receive a paycheck. Under his leadership, the management turned its attention to Core Values to create an environment that more resembles “family” than work. “I wanted people to connect with more than just their jobs,” he said. The core values were always there, he added, but they weren’t always the focus.
“We wanted to create a quality experience for all our employees,” Majda Rensberger, executive vice president for OneCoast.
Covering everything from integrity to having fun, OneCoast’s core values have been designed to create a sense of ownership in the company and an opportunity for everyone to find a way to demonstrate leadership, Keiser said. Since they’ve become the focal point for the company, the core values have helped to teach, motivate and inspire those who work at the sales and marketing services organization. “The core values are our personality. They represent who we are. We are human so we are not perfect in following them, but they are our guide,” Keiser said.
When the initiative got underway, there were six core values. Most recently, the organization added a seventh—Make a Difference—at its annual training and sales meeting this past December in Atlanta. “With 300 people in our organization, we can have an impact on our communities individually and collectively,” Rensberger noted.
The meeting is about education, networking, recognition and enjoying time with peers. Each year, corporate excellence is rewarded too.
The company hosts two award nights, one dedicated to its vendors’ recognition of sales performance and the second focusing on OneCoast’s recognition of its employees. From incoming territory managers to team leaders, employees are applauded for their efforts, performance, leading by example and willingness to work collaboratively.
OneCoast employees are also rewarded every day with company transparency and the ability to voice opinions as long as it is done respectfully, said Rensberger. OneCoast regularly polls employees about how the company can serve its employees better. For example, the “Quiet Zone” discourages managers from initiating a conversation between the hours of 7:00 pm and 5:00 am (local time) or on weekends. While the management team will respond to employee or customer inquiries, the Quiet Zone was designed to respect the employees’ work/life balance, she added.
The values are intended to define OneCoast’s relationship with its employees, but the initiative has transcended to the vendors the company represents and the retail customers it serves. That’s not by accident.
In choosing companies to represent, OneCoast is diligent about finding vendors that are a cultural fit. “When discussing potential partnerships, we share our values with vendors. We look for vendors who are a cultural match for us,” Rensberger said. With the right vendor partners, OneCoast has the ability to go above and beyond “just selling to the retailer,” she continued. “We work to understand our partners’ strategies and help them develop successful sales and marketing initiatives.
“Our culture ultimately drives all that we do,” Rensberger continued. “It has solidified our company’s character, which is reflected in the way we do business, the way we interact with our employee, our vendors and our retail customers.”
According to Keiser and Rensberger, the core values ultimately ensure that that their retail customers receive the best possible service from the sales teams and vendors. “It’s about more than presenting the product,” Rensberger said. “Our TMs are encouraged to learn about the retailer’s business, understand their struggles and their needs and go above and beyond even if that doesn’t directly lead to a sale.”
In addition, with different salespeople across four divisions—Demdaco, Mud Pie, the Gift Division and Collegiate & Custom division—some retailers could have multiple representatives. TMs are encouraged to collaborate for the retailer.
By focusing on the core values, Keiser feels the initiative has made OneCoast a better place to work.
“My dream is that everyone ‘gets’ to go to work here every day,” Keiser said. “They don’t ‘have’ to go to work.”
This article was republished with permissions on the OneCoast Blog and OneCoast.com.